In 2008 NHS Camden Shared Procurement Service, the organisation which provided procurement services to NHS Camden Commissioning, NHS Camden Provider Services, NHS Islington Provider Services, NHS Islington Commissioning, Camden and Islington NHS Foundation Trust and Commissioning Support for London, realised that its own fragmented systems typified the much criticised NHS back-office stereotype.
It acted to address the shortcomings, implementing a Procurement Platform from UNIT4 which has helped it deliver impressive cost savings, increase customer satisfaction by 200% and address on-going change with minimal cost and without disruption. It has been so successful that NHS Camden is now considering spinning out the procurement service as an independent social enterprise, so that other organisations can benefit from its expertise.
Benefits
- £2.7 M savings in first year
- 20-30 percent operational savings
- Post implementation agility supports sector change simply, quickly, cost-effectively, without disruption and the reliance on external consultants
- 200 percent improvement in customer satisfaction rating
- Low cost of system ownership
- Most goods procured are delivered within 24 hours
- 90 percent of spend captured
To download the full case study please click here
