Managed Service
Outsourced support for your business applications
There are many reasons why organisations choose to outsource either all, or part, of their business systems application infrastructure.
The most basic reason is that it is the corporate strategy of an organisation to divest itself of all non-core business activities - the provision of Information Technology Services being just one.
Outsourcing support can be an effective strategy however, for most organisations there will be a desire to remain in control of their key business systems. So whilst it may be an attractive proposition to transfer the responsibility of managing and supporting business systems application infrastructure to a third party, this is sometimes a risk they will not want to take.
Our Managed Service teams have provided our customers with a comprehensive technical support service for many years. In line with this, the UNIT4 Managed Service allows customers to deploy UNIT4 application software on their own hardware, typically at their head office location, without the need to rely on specialist technical skills necessary to support the underlying server infrastructure*. This ensures that the customer retains full control over their business information application, both hardware and software.
This approach has proven to be both successful and cost effective for our customers. There are a number of reasons why this approach to supporting UNIT4 applications should be considered. For some customers it is difficult to train and retain skilled technical staff, such as in organisations where there is a high level of staff turnover. For other customers, they may just want to utilise the staff they have on other business critical applications in the corporate enterprise.
