A complete technical service for Agresso Business World
A complete technical service for Agresso Business World
For some years now we have successfully provided customers with a comprehensive technical support service called, the Agresso Managed Service. The Agresso Managed Service allows customers to deploy Agresso Business World on their own hardware, typically at their head office location, without the need to provide the specialist technical skills necessary to support the underlying server infrastructure. (A complete service description can be obtained from us). This ensures that the customer retains full control over their business information application, both the hardware and software.
This approach has proven to be both successful and cost effective for our customers. There are a number of reasons why this approach to supporting Agresso Business World should be considered. For instance, for some customers it is difficult to train and retain skilled technical staff, where there seems to be a never ending recruit-train-recruit-train cycle. For other customers, they just want to utilise the staff they have on other business critical applications in the corporate enterprise.
Just as a business needs to remain agile, in order to meet the increasing demands of a business living in change, the adoption of proven new technologies must also be exploited. The current Agresso Managed Service is now delivered using highly resilient virtual server technologies, high performance Relational Database Management Systems, as well as a secure automated offsite Internet-based back-up solution. From a technical perspective, the Agresso Managed Service provides customers with a complete package of hardware, software and services, delivered by us using products from the market leaders in hardware and software. The Agresso Managed Service solution has, from the outset, been designed to be highly resilient, catering for the necessary levels of business continuity.
Agresso Managed Service customers are cared for by a team of highly skilled professionals who are not just technology specialists, but also have many years of experience of supporting Agresso Business World and carry out proactive monitoring and management of the Agresso Business World server infrastructure. This provides our Agresso Managed Service customers with Technical and Application support, literally under the same roof. The Agresso Managed Service includes regular telephone reviews as well as on site visits, to ensure that we continue to provide a quality service to all our customers.
