Keeping your Agresso solution running smoothly
There are several ways to get help from our Support teams:
Secure Support website
Available 24 hours a day, 7 days a week our web-based Service Desk system ASK enables you to log new calls, track progress, add additional information, and close calls.
Log calls via e-mail
Our special support e-mail address is support.agresso.uk@unit4.com.
Log calls over the phone
You can log can log any Priority 1 calls by simply calling 01275 377210.
24x7 telephone based support is also available. Please contact your Client Manager or Account Manager for more information.
Quick Questions Phone Line
This Quick Question phone line gives you direct access to Support Consultants from 09:00 – 17:30, allowing you to ask a question where you believe the answer may be straightforward. If your question requires more than a quick answer, we log a call on your behalf and progress it as normal to provide you with a resolution. The number for Quick Questions is 01275 377212.
In addition, the Customer Services website CS-Net offers:
- all the latest product and support news
- an option to be alerted by email when new information about an area of interest is posted
- message boards enabling you to talk online to other Agresso customers
- a vast array of product documentation
- details of other services, training courses, events and consulting days.
Continuous software improvements
As an Application Support customer, you will also receive free access to all the continuous improvements we make to the Agresso solutions, such as new functionality releases and patch updates.
Premier Technical Support
Our Premier Technical Support service enables you to fully optimise the availability and efficiency of your Agresso Business World (ABW) environment. As an extension to standard support, this service helps you identify and address potential risks, before they become problems.
The service provides key operational benefits such as:
- Users no longer need to rely on IT resources for essential checks and administration.
- IT resources can be re-allocated to other important tasks.
- Premier Technical Support reduces the need to worry about recruiting/ keeping specific skills when individuals leave.
- Sickness or holiday cover is also no longer an issue.
The service has been specifically designed to provide the necessary controls required to ensure that the efficiency and performance of your Agresso Business World system is achieved with the highest degree of availability, thus empowering users to manage the environment and achieve maximum benefit from their investment. The service allows you to:
- optimise system performance
- maintain system integrity
- deliver an effective working environment
- empower customer management.
